As seen on the Law Society of England’s website, YouGov has recently released noteworthy data about the UK’s perception of the legal sector. YouGov plc, a British internet-based market research and data analytics firm, surveyed a representative sample of 2,580 adults between 15 and 16 January 2025. The Law Society of England commissioned this survey, and the insights may come as a surprise to many solicitors.

The poll has found that 8 in 10 adults in the UK who have used a solicitor in the past 5 years report positive experiences, showing that public confidence in the British justice system remains steadfast.
However, the poll also took into account the rising interest of AI, and the role it is beginning to play in the legal sector. According to the Law Society of England, the poll stated that ‘just 1% of respondents said they would trust artificial intelligence applications such as ChatGPT to provide them with legal advice’.

Unsurprisingly, this reveals that the UK’s positive experiences with the legal sphere must originate from a personal trust in their solicitors, their professional experience, and their critical thinking. This could even suggest that the human touch in legal client services is foundationally non-negotiable, as whilst AI boasts a broad bank of knowledge, the lack of trust is overwhelming.
For more information, please contact Adam Hall at ReviewSolicitors. adam.hall@reviewsolicitors.com